Refund policy

Upon confirmation of an order, Ark D3 will not accept returns or refunds requests. If in the case that you have received either missing, damaged or spoiled, please get in touch with us to assist you with a replacement. 

If product is spoiled

Ark D3 should be notified of spoilage within 7 days from delivery date of the product via email to arkd3@arkgroup.in. In this email, please include an image or video of the product clearly showing the date of packing, batch number and order number. Product spoilage does not cover any change in taste between two batches as all our product is made by hand and there is a change in flavour-characteristics between two batches. 

We will work with you to provide a quick and easy resolution and would respond to you within 3 working days.

If product is missing

Ark D3 needs to be notified via email within 4 days from date of delivery in case the product delivered is missing or a wrong product is sent via email to arkd3@arkgroup.in. In this email, please include image or video of the outer box with invoice and images of all other products received as part of the shipment.  

We will work with you to provide a quick and easy resolution and would respond to you within 3 working days. 

If product is damaged

Ark D3 needs to be notified via email within 4 days from date of delivery in case the product delivered is missing or a wrong product is sent via email to arkd3@arkgroup.in. In this email, please include images or video showing the state of the product delivered and all packaging. 

In case of bulk orders, resolution is provided to only the quantity that is damaged and not the entire order. 

We will work with you to provide a quick and easy resolution and would respond to you within 3 working days.